Privacy Policy

At Joe Fortune, we deeply value the trust our players place in us. Your personal data is handled with the utmost care, security, and respect. This Privacy Policy explains how we collect, use, and protect your information. We encourage you to review this policy carefully, so you can make informed decisions about using our services.

Data Processing

This Privacy Policy outlines our obligations under gambling regulations to process personal data of players. This process is essential to facilitate your participation in games and to provide you with related services.

Our website is managed by Dama N.V., a company registered in Curaçao, along with its wholly-owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By using our services, you consent to this Privacy Policy. Please note that we may update this policy from time to time. We recommend reviewing it regularly. Continued use of our services after any changes indicates your acceptance of the updated terms.

Collection of Information

We collect a variety of personal information from you when you interact with our website, including:

1. Registration Data: Information you provide during the registration process, such as your name, contact details, and identification documents.
2. Communication Records: Information generated from your interactions with our support team and other communication channels.
3. Transaction History: Records of your financial transactions, such as deposits, withdrawals, and betting activity.
4. Verification Documents: Information required for identity verification and compliance with legal regulations.

Usage of Information

We use the personal data we collect for the following purposes:

1. Processing Transactions: Facilitating deposits, withdrawals, and bets in a secure and efficient manner.
2. Providing Services: Delivering the services you've requested, including customer support.
3. Verification and Compliance: Conducting necessary identity verification and ensuring compliance with legal obligations.
4. Marketing and Promotions: Sending promotional materials, only with your consent.
5. Legal Compliance: Complying with anti-money laundering regulations and other legal requirements.
6. Fraud Prevention: Monitoring activities to detect and prevent fraudulent or illegal behavior.
7. Market Research: Conducting analyses and market research to improve our offerings.

Marketing Communications

With your consent, we may use your personal data to send you promotional messages about products, services, and special offers. You can opt out of receiving marketing communications at any time via your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share your information under the following conditions:

1. Within Our Group: For internal purposes related to service provision and compliance.
2. Business Partners: With third-party partners who assist in delivering services or fulfilling legal obligations.
3. Service Providers: We may share data with third-party service providers who process information on our behalf.

Data Security and Retention

We take your data security seriously and adhere to stringent legal standards for personal data protection. We retain your personal data for as long as necessary to meet legal obligations and for a minimum of five years after your account is closed, in compliance with anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to improve the functionality of our website, analyze usage patterns, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Please be aware that restricting cookies may affect your experience on our site.

Your Rights and Contact Information

You have the right to:

1. Access and Update Your Information: Review and update your personal data.
2. Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
3. Exercise Your Rights: Contact us if you wish to exercise any of your data protection rights.

For any concerns regarding your personal data, you can reach our Data Protection Officer (DPO) via email. If you believe that your data protection rights have been violated, you can file a complaint with the relevant supervisory authorities under the GDPR.

This Privacy Policy reflects our commitment to protecting your privacy while providing a secure and compliant gaming environment. If you have any questions or requests about your personal data, please feel free to contact us.